Refund policy

Last Updated: Sept 15th, 2026

At Savour Moments, we want you to be happy with every purchase.

Because we sell food products, we generally cannot accept returns once an order has been shipped. This policy helps ensure the safety and quality of all of our products.

Eligible Refunds or Replacements

If your order arrives:

  • Damaged during shipping

  • Missing items

  • Incorrect items

  • Defective or compromised packaging

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the problem

  • Photos of the product and packaging (if applicable)

Depending on the situation, we may offer:

  • A replacement product

  • Store credit

  • A full or partial refund

The resolution will be determined at our discretion based on the circumstances.

Food Quality Concerns

If you believe there is a quality issue with one of our products, please let us know as soon as possible. We value your feedback and will work with you to investigate the issue and determine an appropriate resolution.

Order Changes or Cancellations

If your order has not yet been processed, we may be able to modify or cancel it.

Once an order has entered processing or has been shipped, we are generally unable to make changes or cancellations.

Non-Returnable Items

For food safety reasons, we cannot accept returns of:

  • Opened products

  • Used products

  • Products returned because of taste preferences

  • Products that have been improperly stored after delivery

Contact Us

If you have any concerns about your order, please contact us. Our goal is always to provide great customer service and ensure you have a positive experience with Savour Moments.