Shipping policy
Last Updated: Sept 15th, 2026
At Savour Moments, we know you're excited to receive your order, and we work hard to get it to you as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days.
During periods of high demand, holidays, or special promotions, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Shipping Destinations
We currently ship throughout Canada.
We hope to expand to additional destinations in the future.
Shipping Rates
Shipping costs are calculated during checkout based on your location, the size of your order, and the selected shipping method.
From time to time, we may offer free shipping promotions. Any applicable minimum purchase requirements will be clearly stated.
Delivery Times
Estimated delivery times begin once your order has been shipped.
While most deliveries arrive within a few business days, shipping times may vary depending on your location and the carrier.
Please note that weather, carrier delays, and other circumstances outside of our control may occasionally impact delivery times.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Savour Moments is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us, additional shipping charges may apply before it can be resent.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Whenever possible, include:
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Your order number
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Photos of the packaging
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Photos of the damaged product
If your package appears to be lost during transit, please contact us and we'll work with the shipping carrier to help resolve the issue.
Questions?
If you have any questions about shipping or your order, please reach out through our website or by email. We're always happy to help.